NFPS Managing Challenging Behaviour for Staff Working in Elderly Services

Duration: 2 days

Maximum Candidates: 12

Cost: £TBA

The NFPS Managing Challenging Behaviour for Staff working in Elderly Services course will help staff to improve the lives of people who display challenging behaviour as it is concerned with how staff can support service users to replace the behaviours with positive actions.

 

This course supports care workers by identifying what they can and cannot do, gives advice as to how they can remain safe, keep service users safe and act within organisational, local and national procedures. This course will appeal to staff from a variety of social care settings. Staff will be supporting adults who display behaviours considered to challenge, in settings ranging from residential care, respite care, day services, educational provision and the voluntary sector.

 

 

Course Description

 

 

This Managing Challenging Behaviour for Staff working in Elderly Services course will help staff to improve the lives of people who display challenging behaviour as it is concerned with how staff can support service users to replace the behaviours with positive actions. This course supports care workers by identifying what they can and cannot do, gives advice as to how they can remain safe, keep service users safe and act within organisational, local and national procedures. This course will appeal to staff from a variety of social care settings. Staff will be supporting adults who display behaviours considered to challenge, in settings ranging from residential care, respite care, day services, educational provision and the voluntary sector. 

 

If you work in or manage a care home, it’s important you’re able to diffuse and manage conflict at all times. Are you and your staff effectively trained to handle aggressive and challenging behaviour?. Could you handle a difficult or aggressive person in a safe and legal manner? Would you know how to guarantee the safety of you and those around you?. This course addresses these issues and will show you step by step how to handle conflict and aggression in the most effective way. 

Who should attend

 

 

This Managing Challenging Behaviour Course for Staff working in Elderly Services is suitable for anyone working with the general public who may find themselves in potential situations of conflict.

 

  • NHS Staff – Ambulance staff, Accident and Emergency staff, NHS Security staff, nurses working with disturbed patients, etc

  • Staff working with Adults who exhibit ‘Challenging Behaviour’

  • Manage an NHS or independent residential care home of any kind. It may be a nursing home for older people, a specialist dementia unit or community unit for adults with learning disabilities

  • Are looking for effective conflict resolution challenging behaviour training for your care providers (entry level or top-up training) to improve safety, reduce risk and improve your quality of care

  • Have specific training needs for dealing with the challenging behaviour of service users who have dementia, including Alzheimer’s

  • Want to reduce or eliminate restraint and minimise the need for physical intervention to keep your staff and service users safe

  • Want training that will help your care staff work as a team when managing conflict

  • Need to meet your legal obligations and regulatory requirements

 

This 2 Day course for anyone who may be at risk of physical assault whilst undertaking their employed duties.

 

Instructors

 

 

We only use Instructors who are Qualified and hold a Level 3 Advanced Award in Physical Restraint Instruction and who are registered with the National Federation for Personal Safety. 

 

On the course, you will learn

 

  • Define challenging behaviour and the function it provides for their patients/service users

  • Identify the key triggers that can cause conflict

  • De-escalate aggressive people

  • Clarify the difference between emotion, aggression and violence

  • Diffuse volatile situations

  • Explain the different warning and danger signs and describe the use of distance when dealing with conflict

  • Explain the use of ‘reasonable force’ as it applies to conflict management

  • Explain the personal and environmental factors that influence challenging behaviour and plan how to reduce them

  • Handle sensitive situations with skill and diplomacy

  • Cope with emotions – theirs and other people’s emotions

  • Become more confident about dealing with violence and aggression by identifying types of behaviour and violent aggressive behaviour triggers

  • Know the health and safety issues regarding violence and aggression in the workplace

  • Recognise and understand how their own body language and methods of communication can affect others

  • Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation.

  • Identify a range of positive behaviour management techniques to reduce the number of challenging behaviour incidents and de-escalate challenging behaviour when it does occur

  • Work as a team to decide how to objectively observe and record behaviour, so individual interventions can be created and consistently applied to best suit patients/service users.

 

Managing Challenging Behaviour Training Course Benefits

By the end of this training course delegates will be able to:

  • Identify Key Triggers that can cause conflict

  • Learn how to de-escalate aggressive people

  • Learn how to diffuse  volatile situations

  • Proven step by step techniques for dealing with difficult circumstances

  • A blueprint for dealing with potentially violent scenarios

 

Managing Challenging Behaviour Training Course Objectives

By the end of the course, delegates will be able to:

  • Describe common causes of conflict

  • Describe two forms of communication, i.e. verbal and non-verbal

  • Give examples of communication breakdown

  • Explain three examples of communication models that can assist conflict in conflict managing difficult behaviour

  • Understand patterns of behaviours that may encounter during different interactions

  • Explain the different warning and danger signs

  • Give examples of impact factors

  • Describe the use of distance when dealing with conflict

  • Explain the use of “Reasonable Force” as it applies to conflict managing difficult behaviour

  • Describe different methods for dealing with possible conflict situations

 

By the end of the course those attending will have been helped to:

  • Become more confident about dealing with violence and aggression by identifying types of behaviour & triggers to violent aggressive behaviour

  • Know the Health & Safety issues regarding violence & aggression in the workplace

  • Recognise and understand how their own body language and methods of communication can affect others

  • Realise that defusing & de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation

 

Assessment

This course is continually assessed over the 2 days. 

This course can be assessed either as an NFPS Level 2 Award licensed via the National Federation for Personal Safety or we can run it as an ‘in-house’ course.

For group bookings – The delivery of this course can be provided on an in-house basis at the client’s location. We offer a group booking discount for this course.

For multiple purchase discounts or to find out if discounts are available on mixed purchases please contact us.

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